Operating at Global Scale.
$900M
$100M+
51K
Transformations with Measureable Impact.
Customer outcomes that improved growth, retention, and experience across SaaS.
AI-ENABLED CUSTOMER EXPERIENCE
CSAT gain
Connected AI-driven customer intelligence, predictive health signals, automation, and proactive engagement across enterprise SaaS.
CUSTOMER LIFECYCLE
faster TTV
Redesigned onboarding and post-sale execution around speed, adoption, and customer outcomes.
RETENTION
GRR gain
Rebuilt the customer lifecycle to strengthen adoption, retention, and customer economics.
HEALTHCARE TRANSFORMATION
NPS points gain
Built enterprise customer transformation across digital experience, automation, and operations.
DIGITAL OPERATIONS
lower contact volume
Used digital experience, automation, and self-service to reduce avoidable customer demand and cut time to resolution 14%.
REVENUE RECOVERY
recovered
Identified and recovered revenue leakage while transforming customer operations.
What I believe.
People make transformation work.
People do their best work when they understand where we’re going, why it matters, and how they contribute. I build teams where direct conversations, global perspectives, and different thinking are expected. That’s where better ideas emerge, innovation accelerates, and transformation becomes possible.
Make complexity simple.
Challenge the thinking, not the person.
Own the outcome.
Kardia (καρδία)
Invest
Accredited angel investor backing early-stage, revenue-positive AI and SaaS companies, with a focus on diverse founding teams.
Speak
Business transformation, women in tech, and veterans in tech.
Twenty years ago, my heart stopped five times. I survived a stroke and open-heart surgery, and by grace, I was given more time to fullfill my purpose. That experience changed how I think about time, leadership, and the impact we have on others. It shaped what I choose to work on, who I invest in, and where I put my energy. It’s also why I named this company Kardia.
Perspectives on customers, AI, transformation, growth, and leadership.